Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 127022 Views
  • 49 replies
  • 20 Helpful

Living Abroad and gifting data home top UK

In the next 3 months I'm going to have to relocate to Europe (in the EU for sure) for work for a few years. My plan is to upgrade my SIM so I can use it around Europe, included in my plan.I have another 3 SIM only deals connected to my current plan, ...

Ryan_25 by Explorer
  • 119 Views
  • 3 replies
  • 1 Helpful

Data Allowance

My data allowance renews on the 26th of every month, meaning it renewed on the 26th of this month, 3 days ago. However to my surprise I have received a text reporting that 80% of my data has been used which is odd as I use Wi-Fi at work and sometimes...

simzchaps by Investigator
  • 131 Views
  • 8 replies
  • 1 Helpful

Data Allowance

My new allowance starts on the 29th of every month but I’ve had a text and website account has confirmed to say I’ve used 100% of my allowance for the month but not sure how as I’ve been on WiFi at home and it’s the first day of my new allowance?

Can't gift data

Every month I gift data to my wife through he app, this month the app is generating an error (i have restarted etc) and i get a similar error through the desktop, saying it wil be fixed soon. This has been happening for a week - is this a generic iss...

Pitselah by Explorer
  • 1484 Views
  • 7 replies
  • 0 Helpful

data gifting

For the last few days I can't gift data since the website and app update on teh 27th . When will this be fixed please?Colin

Can’t receive pictures on WhatsApp? Check this setting!

If i can just help one person with this i’ll be happy…A few weeks ago (after switching to EE, although i didnt immediately make the connection) i noticed that when i was sent pictures on whatsapp i couldnt download them, but it was only when on mobil...

beeringo by Explorer
  • 1044 Views
  • 10 replies
  • 1 Helpful

支付

I have ordered PAYG and I plan to go to France, what can I do so that I can also use the data in France

Data gifting

Does anyone know why the data gifting isn't working on app or the website 

chrisy79 by Investigator
  • 103 Views
  • 1 replies
  • 0 Helpful