Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 125063 Views
  • 49 replies
  • 20 Helpful

Data gifting allowance

I have a smart iPhone plan which I pay £87 a month for. This gives me unlimited everything and then 100gb of data to gift every month. For some reason, I have only gifted 55gb to my children and I only have just over 400mb left!!! I used my phone as ...

"sign in to network" notification

I've been getting a "sign in to network" notification and when I tap on it, it then says my Data is blocked I went online to check my date on my plan ans in setting I tapped on "use mobile data" and it don't untick and says wait 30 mins which and I h...

Nate-47 by Investigator
  • 348 Views
  • 2 replies
  • 0 Helpful

Resolved! Data abroad

I’ve purchased the data travel pass as I am currently in Turkey. I have been charged but it still isn’t working although I have my data turned on. Any ideas? 

Gifting data

I have 160gb data b it when I try to go fit to my son it says I don’t have enough?

Subscription pack - mobile data has stopped working

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card?  He is able to text and call a...

Kerryd27 by Investigator
  • 789 Views
  • 10 replies
  • 1 Helpful

My phone tells me different to My EE

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gon...

Resolved! Gifting Data

Hey all,So I have an unlimited data sim that allows me to gift 100+gig of data every month.In March I stopped being able to gift the data at any time during the month as I previously had been and instead my account was telling me that I had used it a...

NicoMac by Visitor
  • 425 Views
  • 2 replies
  • 0 Helpful

My data won’t work aboard

Im in holiday in Portugal and have done all the steps to allow my data to be used. (I sent a text to 150 with “roaming” etc) I’ve upped my cap to allow for the daily charge and still nothing. I don’t want to ring up to ask for help as I’m worried i w...

Our_bee by Investigator
  • 366 Views
  • 7 replies
  • 1 Helpful

Excessive Data Usage

For the second month running I have received a notification saying that I have used 80%of my data yet I am only a few days into the month and have not downloaded and films or other high data usage. Is this correct and if so how can I configure my App...

TimPitt by Visitor
  • 1303 Views
  • 3 replies
  • 2 Helpful