Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 131526 Views
  • 49 replies
  • 20 Helpful

500KB/S WITH 5G AND UNLIMITED DATA PLAN - SUPER SLOW SPEED!!

Hi I have unlimited data plan with free roaming unlimited data as well and an iphone 14 pro max.I use my phone as a hotspot, and sometimes after I get the message saying that Ive used all my 100gb that I can share but I can still enjoy my unlimited d...

Inuke by Investigator
  • 530 Views
  • 7 replies
  • 2 Helpful

Unexplained high charges

I recharged my sim with 10pounds on the 28/10/2023 ,and on the 29/10/2023 I was told I have 0. 20p left in my balance. My data did not work nor did I makes calls. Pls why

LadyV by Visitor
  • 207 Views
  • 1 replies
  • 0 Helpful

Data surge of useage last month?

Both myself and a friend who have data packages and never usually use our full allowance ran out.  Has anyone else had the same issue last month with no change in usual usage?

Penpal69 by Explorer
  • 262 Views
  • 3 replies
  • 0 Helpful

My data allowance isn't showing on my phone

I have my allowance of 150GB data showing in my account online and in the app but my phone is only showing that I have 3GB (and that I have exceeded that!) and the data renewal dates don't match. How do I sort this?

AlexD78 by Visitor
  • 260 Views
  • 2 replies
  • 0 Helpful

Daily Data Info Text?

Hi AllI have 2 questions...1.   I have just moved myself and my 2 daughters to EE from plusnet. The girls used to get a daily text informing them how much data they had left, which was really useful. Is there a way of getting that with EE?The usage a...

HJT67 by Explorer
  • 275 Views
  • 3 replies
  • 2 Helpful

5g slow

Hi everyone , I hope someone can help me .Around 2-3 days ago  I had super fast 5g  then all of a sudden it turned off and turned back on now  my  5g is now showing around 0.5 -0.8mbps I have no idea what happened I need it for work so I'm super anno...

Screenshot_20231023_231325_Speedtest.jpg

Resolved! Unlimited internet

How do I find out how much unlimited data would cost me as I o my get 100gb a month just now

1973 by Investigator
  • 312 Views
  • 3 replies
  • 3 Helpful