Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 130810 Views
  • 49 replies
  • 20 Helpful

Roaming data usage not reflected in data allowance

I've been travelling quite extensively and using the £2.29 per day service to access roaming on my 25GB mobile data plan. I know for sure that I"ve used quite a bit of data, yet my data usage says I've only used 6GB (have been using data to access co...

jenjiang by Explorer
  • 220 Views
  • 2 replies
  • 0 Helpful

Gifting data to a phone in my family plan

I'm trying to gift my daughter data, she is on my plan but I don't have the option to gift data to her. I do have the option on there to gift to my son who is also on my plan. Can you advise?

URGENT - Gifting data to friends for Xmas

HelloI was thinking I'd like to share my excess mobile data to friends for Christmas instead of a silly present.Is it possible to send multiple friends data to their phones? If so please share the steps here.Desperate to find out as I've been googlin...

Add family member to pack

How do I add my son to my pack so I can gift him data when he runs out? Or is it possible to gift data from my phone to his without adding him onto my pack? 

Connie12 by Visitor
  • 360 Views
  • 1 replies
  • 0 Helpful

Mobile internet

Why do I get a "no internet connection" when I am away from home outside when I still have nearly 5Gb unused

Philip53 by Explorer
  • 246 Views
  • 2 replies
  • 0 Helpful

can’t use data roaming in EU

hello, i need help as i bought a 30 day sim to use in the uk and eh, however before i left the uk i forgot to on data roaming. i can’t use the data now in amsterdam. please help. i can’t see to find the chat button to message an EE staff 

Excessive data usage, not in line with phone

Hello,I've recently switched to EE and everything has been good so far, except from yesterday when I got an 80% warning for data. It was at this point I turned data off on my phone.This morning I got a message at 2am saying I had used 100% of my data...

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Hbege by Explorer
  • 483 Views
  • 3 replies
  • 2 Helpful