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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131735 Views
  • 49 replies
  • 20 Helpful

Unable to connect to a Windows VPN

I'm trying to create a PPTP VPN connection from my Android phone to my office.VPN works fine when phone is on wifi. However I'm unable to connect to the VPN when my phone (EE) is on mobile data (not wifi) connection.I can connect to VPN using my lapt...

mikef2 by • Investigator
  • 1102 Views
  • 7 replies
  • 1 Helpful

Text offering me double data

Hi I’ve had a text from 1122 offering me double data for free as I’m a bt and ee customer. This would be very helpful - but is the text message legitimate? Or is it a scam? Thanks  

Gifting data

I can’t seem to gift data. It say service not available. Please try later. I’ve been trying all day. And I really need data. Anyone else having this issue or know a solution. Thanks 

Cjayne by • Visitor
  • 201 Views
  • 1 replies
  • 0 Helpful

Re: Mystery excessive data usage

I've just discovered I'm supposed to have used 19.9GB in 7days. Impossible as it's been Christmas and I've been at home so if I've been on my phone it's via wifi. I messaged and the lady said Yahoo and The Telegraph are amongst the main days users. I...

Evans521 by • Investigator
  • 315 Views
  • 5 replies
  • 1 Helpful

Resolved! 100gb but I have unlimted

Hi there  I was wondering if any one could help me I noticed that on my data usage it says to 100gb but I am on unlimited could some one explain this  am I restricted to 100gb only a month 

Den123 by • Contributor
  • 260 Views
  • 3 replies
  • 2 Helpful

Cape Verde Data

Hi, can you buy a data roaming add on for Cape Verde and if so how much please?

Soph891 by • Explorer
  • 439 Views
  • 4 replies
  • 4 Helpful

Remote system monitoring problems.

I install remote power systems and when required I use an EE mobile wifi device to provide internet access for the monitoring gear. In this case, it is a Victron Colour Controller.All remote viewing functions work fine, but recently I have been unabl...

Gifting data

Both my wife and son has said they have gifted data on the account, however nothing has been gifted? My son has used his hotspot for his xbox for one night due to the Internet being down, bit that is not gifting, could someone please explain as to ho...

Resolved! No Data on Vivo X51 Pro after switching to EE (sim only) from O2

Recently switched SIM plan from O2 to EE, the number was ported after 48 hours of activating the EE SIM. I can make calls, but cannot get mobile data. I have tried reconfiguring the APN and restarting the handset, but no luck. EE have also replaced t...

Agrim by • Contributor
  • 5280 Views
  • 26 replies
  • 20 Helpful
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