Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
So far this month I’ve used 5TB by downloading my whole Xbox digital library 123 games=5TB it’s all personal use . Sooner of com clamps down on this BS fair usage policy of 600GB a month then if you go over that EE will throttle your download speeds ...
Again, I have a FUP problem. Or have I? The most frustrating thing is I can't find out how much data I have used so far this month, because the unlimited line's page on my account always shows "you have used null of null" or some useless informati...
Hi, I’m wondering if anyone can say if personal hotspot is unlimited? A family member got a message about using 80% of gifted data even tho they’ve not been gifted it and are on unlimited data. They used their personal hotspot and I read up that ther...
Why does it take 15 minutes of my time to gift data. It used to be a simple procedure. Now it's a nightmare trying to get to the place before you can even start gifting. Make this easier please. I should be able to click on the EE app and it should...
Hello,I moved from Three to EE around August last year and for the majority of the time my service has been ok.The past few months however I've noticed (especially at my work) that my speeds have dropped from the ~30Mb/s down and <100ms ping I was ge...
Hi Ben, did you manage to fix this issue eventually? As I'm having the exact same issue now and can't figure out how to fix it. Thanks.
I have been trying to gift data to my granddaughter for a few days now but keep getting a message "sorry we can't show this devices data right now. Please try again later"I have not had a problem in previous months/years. Is this a common technical ...
I have a UK phone. I am in Portugal and yesterday my mobile data stopped and it is not barely possible for me to function here now without mobile data.I am nearly losing my mind trying to change this. First, I eventually got on a wifi and searched fo...
I've got a 5GB data pack but was given an extra 20GB a month when I purchased the 24-month contract. My home page says the sim is 5GB with an "Additional extra" 20GB data so what I would like to know is when I'm abroad do I have the full 25GB of data...
I am currently abroad and as part of my package have data roaming I have not made any calls or text yet I still have a charge of £7.00 over my bill I have it capped at £10.00 because I do not trust EE any more when I try to find out on the app why I ...
