Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data & complaint

Hi, I recently have had alot of my data wipes. Your colleague explained that there was nothing that could be done and it is not an issue on your behalf. I would like to first make a formal complaint about this colleague. Second I would like to access...

Edgware

Gift data

Re: Remove age restriction and content lock

Yes

Resolved! New phone no mobile data or 4g

I bought a Samsung S9 as a replacement phone, but I can't get proper Mobile data use (occasionally get a signal then it drops) and no option for 4g, only LTE/3G/2G (auto connect), 3G only and 2G only.I was sent APN instructions and also got some from...

Can't buy extra data

Hello, EE costumer... Run out of data, tried to buy some from the website, but never able to connect to the Internet since. Not sure if the extra data are bought because page says the cost will apply to the next bill...

Re: Using £30 30 day EE 100GB SIM in EU countries with US-based iPhone

How can I apply for package internet 30£ one months 100GB

Only getting 2G on data

For years I've been getting my data via an old TMobile SIM and paying 6 monthly using 6MONTHWEB.For the last couple of days I have only been getting 2G (presumably because EE have turned off the 3G network).I went into an EE store today and they issu...

expired data

I have a group contract, with 4 phones on it. 3 have essential SIM 1GB package, 1 has 250GB that is shareable.All the 1GB phones have data renewed and then almost immediately it expires. Eg all had renewed on 26th Jan, one expired on 27th Jan, one on...

Re: Poor data speeds on 4G

Ee used to be great, as the adverts purported. Recently however (about the last 6 months) service has shown a steady decline, plenty of signal strength but poor speed. London is particularly bad. I'm guessing this is down to equipment being stripped ...