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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132051 Views
  • 49 replies
  • 20 Helpful

B818-263

Hi,I have a HUAWEI B818-263 router, bought from eBay, that is unlocked, Optus branded.(sold as no logo….) There seem to be a number of things locked by Optus that I suspect EE allow(such as no ipv4 selection that prevents some sites loading. Fixed by...

Pauleng by • Contributor
  • 2449 Views
  • 7 replies
  • 1 Helpful

No Mobile Data

I've had no mobile data for around 24 hours now. Not even showing 4G symbol. Have checked the https://coverage.ee.co.uk/coverage/ee checker and no issues shown. I've also restarted the device several times to no avail.

RCarr2 by • Visitor
  • 262 Views
  • 1 replies
  • 1 Helpful

Costings poorly advertised

I ran out of data last month and was offered an unlimited package for a similar cost to what i was already paying for 20GB. Brilliant I thought, until I got my bill and saw the 'similar cost' was additional to my existing package, over doubling my bi...

kerrymck by • Explorer
  • 283 Views
  • 3 replies
  • 0 Helpful

Resolved! Roaming

Is Turkey included in EU roaming

Dex78 by • Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Personal hotspot

Hi, my personal hotspot hasn’t been working for about a week now. I was wondering if you had any advice as to why this may be? And wether you can help sort the issue out. Thank you 

Ellieb02 by • Visitor
  • 278 Views
  • 2 replies
  • 0 Helpful

Data sharing

Hi all. How do i share my data with my kids ? Cant find the info to do it, im not very good on these apps

BriM by • Visitor
  • 383 Views
  • 1 replies
  • 2 Helpful

Entertainment Pass with Unlimited Data

Hi, I've just signed up to the unlimited plan with 3 smart benefits as I'm planning to do a fair bit of travelling in Europe next year. I was hoping that the benefits would give me 50GB of fair usage data (with the roaming pass), unlimited music/vide...

David297 by • Explorer
  • 539 Views
  • 2 replies
  • 1 Helpful

Data

Hello please can you tell me if the data fugues on the webpage is data used or data left. Eg if it says 4gb/7gb does  that mean I’ve used 4gb or I have 4gb left? Thanks 

Ali185 by • Explorer
  • 250 Views
  • 2 replies
  • 2 Helpful

Poor data speeds on 4G

Mlwe have four EE handsets in our household, each on a contract. All four have been experiencing slow mobile data speeds. The phones each state 4G in the info bar at the top of the screen but the speed is temperamental at best.  As an example, I keep...

TomH1 by • Explorer
  • 4084 Views
  • 6 replies
  • 11 Helpful
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