Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data usage

I have been with BT for over 10 years on the same mobile data package. since I have moved over to EE my usage seems to have increased drastically, without me using anything different? is anyone else having the same issue?

Mobile data

I have a 125gn data plan which reset on the 9th of Feb, apparently according to EE app I've used 123 out of 125 since then. Even though I've been using WiFi. Yet my phone's data usage in my settings says I've only used 2.6gb can anyone tell me whic...

Phone

when Out and about my mobile data is not working..I have enough Data and all settings are switched on ok but cannot access the internet/email etc!

My data isn’t working

I was gifted 60 gig if data on the 7th & I’ve just received message saying it has nearly run out & but I can’t find anything/ breakdown as to where this has gone & I don’t believe I have used all the data provided?

Data Roaming in Turkey

I am in Turkey and I have Travel Plan active. However I cannot access mobile data. Why would this be? I am paying £25/month for the Travel Plan

Early expiry of data

Why has my data expired 2 weeks before its due causing me to have to obtain more? I had over 40Gb unused.

data usage

I am receiving messages from EE saying that my data usage is over 2 GB, however when I log into my account firstly I have unlimited data as part of my package but also it tells me that my usage is 1.75MB. Can someone explain? Thanks

Resolved! Data balance

How do I check my EE data balance

Resolved! Gifting data

I can’t seem to be able to gift my daughter data, which I do every month. It says she has unlimited data hut she doesn’t! She needs to have data, it’s important!

Can’t gift data

I am trying to gift data to my daughter. I have gifted to her before. It’s only showing one of my children’s lines, there isn’t a drop down. This is quite urgent as she needs mobile data to make sure she can get home safely