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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132070 Views
  • 49 replies
  • 20 Helpful

Sending E mails

Hi I am having issues sending e mails today using my EE data, i can receive emails and access the internet.Sending using WiFi is ok.Advice please 

GT60 by • Established Contributor
  • 396 Views
  • 5 replies
  • 0 Helpful

Mobile Data flying away for no reason

I've had pretty much the same contract for years (22G mobile data) and I went through many iPhones and I never had any issues with the mobile data, most of the time I had data left at the end of the month. Last month I had no issues, but something ha...

DPapenko by • Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful

Add ons

Can I add on the data roaming for a month and then remove it? Or will I have to keep it ? Thanks 

Jlb19721 by • Visitor
  • 287 Views
  • 1 replies
  • 2 Helpful

Mobile data is not working

My husband shared family data to my number. But I can't use the data. When I changed my network to EE it was showing no connection and iam offline. I don't know how to fix it. I tried all possible ways but I couldn't make it 

deepika1 by • Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Mobile

My data allowance has started again so I have 5.0GB now but my data still doesn’t work it still comes up as 3G not 4G what do I do?

Afreen by • Explorer
  • 245 Views
  • 1 replies
  • 1 Helpful

Resolved! Add on not available

I have topped up my credit so have £10 to spend in my pay monthly we account. I would like to allocate this to extra data but the button to buy an add on is greyed out. How to I add more data to my account?

Yea2 by • Visitor
  • 243 Views
  • 1 replies
  • 2 Helpful

Data not working

Hi, I am in New Zealand. I am pretty sure I pay for 100GB of data with free calls and texts abroad for £30pm. So I don't understand why I can't use the internet. It's annoying I can't just leave a message for EE so they can help me. Please can someon...

Gifting Data Not Working

Hi, I am trying to gift data to my daughter, and have been all weekend, but this is not working. It is saying there is an error and that you'll resolve it soon, as you are not able to display how much data is left. I need to gift her some as soon as ...

Jodie861 by • Visitor
  • 10212 Views
  • 18 replies
  • 5 Helpful
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