Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 127156 Views
  • 49 replies
  • 20 Helpful

Roaming charges

Hi. My current plan started well before July 2021. And when in Europe (eu) I usually receive the test saying my mins, data etc can be used at no extra cost (got this messageas recentlyas mid feb).Yesterday however i received a text saying id be charg...

"Could not activate mobile data network" on eSIM on 1 iPhone only

Hello,I have an issue that my EE plan cannot make any cellular data connection. It used to work, then stopped. It's not dependent on location. I use my EE plan via eSIM on an iPhone 13 (2nd line).Unfortunately as I am a business user (not the billing...

Deh83 by Investigator
  • 1264 Views
  • 7 replies
  • 0 Helpful

Resolved! Restrictive usage

Hi. I have triad to ring a Swedish Mobile but vant get through. Might be my spending cap or restrictive usage. Never happened before so thought I’d check. xxxxxxxxxxx. Thanks [Mod edit: Please do not share personal details as your posts are visible t...

“Awarded” unlimited data?

I’ve been using my phone to tether for work as I recently moved house and don’t yet have the internet installed, so I’ve been checking my data usage very closely. Today I’ve logged on and found I’ve now got unlimited data, which is absolutely amazing...

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amyrh by Investigator
  • 633 Views
  • 2 replies
  • 2 Helpful

Resolved! Data removal

Hello, I added on a data package when my wifi/broadband wasn’t working. How do o remove this as it is o longer required and don’t even use quarter of what I’m paying for?

Anna179 by Visitor
  • 249 Views
  • 1 replies
  • 1 Helpful

Tethering works until I download something.

My plan is to use my 5G phone as my only source of internet. At home I ethernet tether my phone to my router. It works until I try and download something. The phones data connection then just stops, it has no internet till I restart the phone. Even d...

Gifting data failed

Is there an issue with gifting data please? Never had an issue before, any chance you could sort it asap before my teenage son has an even worse day, thank you 

Using Data for internet

Can I stop my son using his data to access the internet for certain times?  He has an iphone XR

af300506 by Contributor
  • 330 Views
  • 5 replies
  • 7 Helpful