Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 130787 Views
  • 49 replies
  • 20 Helpful

Data Allowance

My new allowance starts on the 29th of every month but I’ve had a text and website account has confirmed to say I’ve used 100% of my allowance for the month but not sure how as I’ve been on WiFi at home and it’s the first day of my new allowance?

Can't gift data

Every month I gift data to my wife through he app, this month the app is generating an error (i have restarted etc) and i get a similar error through the desktop, saying it wil be fixed soon. This has been happening for a week - is this a generic iss...

Pitselah by Explorer
  • 1614 Views
  • 7 replies
  • 0 Helpful

data gifting

For the last few days I can't gift data since the website and app update on teh 27th . When will this be fixed please?Colin

支付

I have ordered PAYG and I plan to go to France, what can I do so that I can also use the data in France

Data gifting

Does anyone know why the data gifting isn't working on app or the website 

chrisy79 by Investigator
  • 124 Views
  • 1 replies
  • 0 Helpful

Data

I want to give data to my family members.

Henrosa2 by Explorer
  • 99 Views
  • 2 replies
  • 0 Helpful

Explain the text message

I received this text in November, would you expect 500mb to be added to the next pack I purchased in addition to my usual allowance and then every 30 day pack thereafter I would also receive an additional 500mb on top of my usual data allowance ?If n...

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rym64 by Contributor
  • 143 Views
  • 4 replies
  • 1 Helpful

Data not working on iphone

Hi,I am abroad using my ee data and i have brought £10 of 3GB add on for 7 days but its not working i have also recived the confirmation also and i topped up, i am also staying in denmark at the moment.Any Suggestions? Need Help.Thanks  

js6321 by Investigator
  • 286 Views
  • 12 replies
  • 3 Helpful