by jackwaight98 Contributor
Contributor

apn settings

Hello. I bought a new phone SAMSUNG S6 EDGE on EE and really struggling to sort out the internet settings. I type in everything i need to in the internet settings menu but its still not connecting. I put the sim into another phone and it still does the same so it's nothing to do with the phone. Can anyone help me? Thanks.

14 REPLIES 14
by Ace Contributor
Ace Contributor

Re: apn settings

HI,

@jackwaight98

Please open this link. 

http://setup-ee.wdsglobal.com/internet?step=modelselection.vm&contractId=230&countryId=36&networkId=...

Put your phone number on that link send settings on your phone install on your phone you need password and that should be last 4 digits of your phone number. 

I hope it will help. 

Many Thanks 

by jackwaight98 Contributor
Contributor

Re: apn settings

I've just done that and the internet is still not connecting.

by Ace Contributor
Ace Contributor

Re: apn settings

What error you getting? 

Have you turned your mobile data on? 

by
EE Community Support Team

Re: apn settings

Hi @jackwaight98,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Are you a new EE customer?

 

Thanks

 

James

by jackwaight98 Contributor
Contributor

Re: apn settings

the 4G just doesnt show on the screen and ive tried checking by going on the internet but it says You are offline. MY calls and texts work, just not the internet, im on pay as you go.

by jackwaight98 Contributor
Contributor

Re: apn settings

Yes i am a new EE customer and I'm on pay as you go.

by
EE Community Support Team

Re: apn settings

Hi @jackwaight98,

 

What response do you get if you text Balance to 150?

 

Thanks

 

James

by jackwaight98 Contributor
Contributor

Re: apn settings

it says "sorry we were unable to process your request, this service is only available to EE customers" - im not sure why it says that bevause its an EE sim card that i bought from the shop.

by jackwaight98 Contributor
Contributor

Re: apn settings

it even says on the top left corner of my lock screen EE.

by
EE Community Support Team

Re: apn settings

Hi @jackwaight98,

 

It sounds like your new SIM hasn't finished activating yet.

 

The process takes up to 24 hours. When did you first insert the SIM?

 

Have you topped it up and chosen a pack?

 

Thanks

 

James

by jackwaight98 Contributor
Contributor

Re: apn settings

I bought the phone 13/07 I bought the sim and put it in the phone 20 minutes after purchasing the phone.. I then bought a top 15 minutes after putting sim in the phone. I bought a 10 pound everything pack.. I can still text and call but not getting any internet connection.

by
EE Community Support Team

Re: apn settings

Hi @jackwright98,

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by jackwaight98 Contributor
Contributor

Re: apn settings

okay thanks. it will be my girlfriend speaking on my behalf as she's been setting up my phone as i dont know what I'm doing really haha 

by
EE Community Support Team

Re: apn settings

No problem @jackwaight98

 

Let us know how you get on. Smiley Happy

 

James

Let's get started

Join the EE Community to ask, answer, learn and share.