by emma_ Investigator
Investigator

Your connection to this site is not secure

Hello,

 

When using EE 4G data on a mobile or using the SIM as a personal hotspot on a home PC, a website that I regularly use is showing an error message:

 

Your connection to this site is not secure

 

I contacted EE technical support who said that they had removed the antivirus and content blocks from my account but this did not have any effect.

 

I have tried multiple browsers and troubleshooting Chrome by clearing cookies and history, logging out and restarting my mobile device but no change.

 

Has anyone had a similar problem?

 

Many thanks 

16 REPLIES 16
by
EE Community Support Team

Re: Your connection to this site is not secure

Good Evening @emma_

 

Welcome to the community. 

 

It looks like you have tried everything I would recommend. 

 

I have sent you a private message for further information, please take a look and get back to me.

 

Speak soon, Katie 🙂

 

by Grand Master
Grand Master

Re: Your connection to this site is not secure

What site is it? It's not unusual for some sites to have invalid or out-of-date security certs, This will affect everyone visiting it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Your connection to this site is not secure

Hi @emma_

 

You are normally given an option to visit the site (advanced option). The site owner needs to sort out the domain name SSL certificate. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by emma_ Investigator
Investigator

Re: Your connection to this site is not secure

Read more
Hi all,

Thanks. It’s https://bugs.koha-community.org/ which I can access when not using EE mobile data.

The advanced link isn’t available, on PC the error message is ERR_CONNECTION_CLOSED.On mobile the message says:


 

9A715F27-2FA7-4FEB-8484-CA14E5C410E6.png

 

 Many thanks 

 

 

by Grand Master
Grand Master

Re: Your connection to this site is not secure

I can get to that site using IE & FF on a PC & Samsung Internet on my mobile w/out any such warning.

 

Doesn't "Learn More" lead you to more allowing you to get to the site?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by emma_ Investigator
Investigator

Re: Your connection to this site is not secure

Thanks for checking. The learn more link goes to a help page in Chrome

 

Kind regards,

Emma

by Grand Master
Grand Master

Re: Your connection to this site is not secure

Thanks! You're welcome :)! Glad I could be of assistance.

 

If you really want to get to it, try other browsers. It looks safe.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Your connection to this site is not secure

I can't get it to work on my iPhone on EE either. Works ok when I switch data to Vodafone. 

95BA63CA-FBE5-43A8-9663-830497F391EC.png

 

by emma_ Investigator
Investigator

Re: Your connection to this site is not secure

Read more
Thanks for trying.

EE support called to let me know that the EE network has blocked this particular website based on the security certificate of the website. 

I’m planning to contact the site to let them know about this.

Kind regards

Emma 
by Grand Master
Grand Master

Re: Your connection to this site is not secure

I don't believe that as had EE blocked the site you would get a "THIS CONTENT IS LOCKED" message. It is that some browsers are blocking it due to an invalid security cert.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Your connection to this site is not secure

If it was the browser it wouldn't work on my dual SIM iphone over Vodafone, @XRaySpeX. It just doesn't work on EE. It's fine on EE with a VPN or another network, it's EE that is the cause here. 

by
EE Community Support Team

Re: Your connection to this site is not secure

Hi @emma_

 

Let us know how you get on after speaking to the site owner.

 

Thanks. Leanne.

by Ace Contributor
Ace Contributor

Re: Your connection to this site is not secure

I have seen other users reporting similar issues with web sites and EE. It seems to be an issue with IPv6 configured on the server but not on the virtual web server, and EE not doing browser fallback to IPv4. 

 

I don't understand why on EE I don't get fallback but on my WiFi I do, and these sites work. 

 

On EE

 

0E2EEA58-B670-4D52-BE55-CBD56D17B985.jpeg

 

On wi-fi

 

 

C0793E31-9739-4072-812A-D055C7531EF6.jpeg

 

by Grand Master
Grand Master

Re: Your connection to this site is not secure

@chistery: Where are those browser settings to be found?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: Your connection to this site is not secure

@XRaySpeX it's from the tests at http://ipv6-test.com/

by Grand Master
Grand Master

Re: Your connection to this site is not secure

Thanks, @chistery, that's useful.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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