17-01-2019 06:35 PM
Long-standing customer, recently rejoined after a few days of discovering my home is in a black spot with sky. New EE sim saying not subscribed to mobile data, on my second sim and probably 3 hours on phone to EE to try and fix issue, phoned we to make complaint told to go into a shop when o don’t live near one and then get a txt to say my complaint is closed ! It certainly isn’t ! I’ve never had any problem with EE not changed phone or any settings other than swapping to sky for a matter of days
17-01-2019 06:40 PM
Have you got the correct APN settings on your phone. Check here and download them.
You haven't said what device you have or if you are PAYG or pay monthly.
17-01-2019 06:49 PM
Also are you sure your home address is covered by EE?
17-01-2019 07:08 PM
Thanks for the reply but it’s a yes to all of those, was on orange/EE for 17yrs lol 5 where I live now. Everything tried over the phone with EE but I feel they have just left me hanging without anyone following this up and my complaint being closed. Really don’t know what to do
18-01-2019 07:57 AM
15-03-2019 11:17 AM - edited 15-03-2019 11:18 AM
I have the same problem
How can I solve it?
For 2 weeks I went to your stores, but nobody was able to help me
15-03-2019 04:36 PM
On this phone I had several SIM and all worked perfectly.
I have used the same SIM in a different phone in the previous weeks and it worked perfectly.
I have checked in the Personal Area (using the IMEI) and the phone is "unlocked", so it should work.
Yes, it happens with every app/website
The message "You are not subscribed to a mobile data service" is shown is Safari, other browsers show a sligthly different message (but they all always mean "No Internet available").
Other apps that uses Internet just do not work.
On the top is shown the 4G icon (or the 3G in some places) when I turn on mobile network, so it "knows" that I turned it on
Moreover, I can make calls and send text messages.
As suggested by an employee in your store, I reset the network settings but nothing happened (a part from losing all my WiFi password and also the configuration for my old SIM, that I could use in a future)
03-01-2020 03:07 PM
Hi @Jon_K ,
Thanks for your prompt answer. My phone is an iPhone X and yes, I receive an error message that I am not subscribed to a mobile data plan (although I am). Moreover, I tried registering on My EE (both app and website) but it says that my mobile number is not recognised.
I bought the SIM one month ago and I have been told it would have been “ready to go”.
I have not yet spoken with the Tech Care Team, I was hoping for a faster solution here. 🙂
03-01-2020 03:10 PM
Thanks @Edodo 🙂
I know you've said you've tried everything, but does this include resetting the network settings on the phone?
If you've tried this, it may be an account issue that's causing the error message when you try to access data.
03-01-2020 03:14 PM
Hi @Jon_K ,
Yes, I have tried resetting the network settings on the phone and I removed the profiles (Setting > General > Profiles). After I did this and I rebooted the phone, it worked for roughly 30 minutes. Then it stopped working (mobile data, phone is working) and started showing this message.
What should I do?
03-01-2020 03:22 PM
Thanks again, @Edodo.
I'd recommend trying your SIM card in another phone and testing if you can use data.
By doing this, we will narrow down the cause of the problem.
If the problem follows your phone, I'd recommend a factory reset, but if it follows your SIM, it may be an account problem that needs to be looked into.
05-01-2020 09:45 PM
At the end, I had to contact EE (150) and, in my case at least, it had been an issue with my account.
Everything is working fine now!