23-12-2018 09:16 AM - edited 23-12-2018 09:17 AM
Can you provide a bit more information, what device are you using?
23-12-2018 09:56 PM
What does http://add-on.ee.co.uk/status report when not on WiFi?
24-12-2018 08:08 AM
Good Morning @Gemma34.
What phone are you using?
Have you tried restarting the phone?
Hope to hear back from you soon.