by Lesley50 Investigator
Investigator

Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone 5 do

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

@Lesley50   Try a network reset on the device, go to settings/General/reset/reset network settings.  The device will reboot and you will need to re-enter your Wi-Fi password.  it actually sounds like you have a dodgy Wi-Fi antenna on the device which is why you lose signal when you move away from the Rueter and it only works when it’s right next to the Rueter.  

16 REPLIES 16
by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Hi @Lesley50 

 

Have you connected to, and entering the correct WiFi password.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

What WiFi are you trying to connect to?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Lesley50 Investigator
Investigator

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Hi yes I’ve tried connecting to my WiFi, I’ve had to physically place my phone on top of the hub to get internet, which is not ideal! The second I take my phone into another room (about 4 feet away ) it disconnects and goes back on to 4g again

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by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Which router do you have?

 

Can your phone connect OK to WiFi hotspots in cafes?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master
Solution

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

@Lesley50   Try a network reset on the device, go to settings/General/reset/reset network settings.  The device will reboot and you will need to re-enter your Wi-Fi password.  it actually sounds like you have a dodgy Wi-Fi antenna on the device which is why you lose signal when you move away from the Rueter and it only works when it’s right next to the Rueter.  

by Lesley50 Investigator
Investigator

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

I have done everything possible, I have a sky hub, so as requested by the EE tech department, I phoned sky, they done a full speed check / diagnostic on my internet connection......everything’s working fine. I think I have been given a dodgy phone to be honest. I’ve spent 3 days trying to fix this, so I think I’ll ask for a replacement, I’m not willing to pay a monthly contract for a phone that doesn’t work


Sent from my iPad
by
EE Community Support Team

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Hi @Lesley50

 

Welcome to the community.

 

Thanks for trying everything that you have so far.

 

Did you try resetting the network settings, like @Chris_B suggested?

 

Tap Settings > General > Reset > Reset Network Settings > Follow the prompts.

 

Chris

by Lesley50 Investigator
Investigator

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Yeah done all of that, still won’t connect

Sent from my iPhone
by
EE Community Support Team

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

OK, thanks @Lesley50

 

It'll be worth speaking to our Tech Gurus so they can run through some more troubleshooting and get to the bottom of the problem.

 

Please let us know how you get on.


Chris

by Ace Contributor
Ace Contributor

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Might also be worth trying a new control channel on your router for the wifi. I've had issues with Apple devices before and had to manually select a different channel. 

by Lesley50 Investigator
Investigator

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

My phone won’t connect to any WiFi,  EE have contacted me and are giving me a replacement iPhone.  It looks like the aerial is faulty ☹️  I’ve only had the phone for 4 days, never mind, hopefully this one will work ok, thank you to everyone for the suggestions, it was appreciated 🙂

 

by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

@Lesley50   Happy to hear you getting a new device,  happy to help.  👍

by
EE Community Support Team

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Let us know how you get on with the new iPhone @Lesley50

 

Have a lovely weekend 🙂

by Lesley50 Investigator
Investigator

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

Hi, got my new iPhone today and it’s working great! No problems with connecting to WiFi either, well impressed

Sent from my iPad
by Grand Master
Grand Master

Re: Why won’t my iPhone 6 not connect to wi-fi but my iPad, iPod and old iPhone

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