by Oscarrr Investigator
Investigator

Why my 4g speed only get 1Mb/s with full signal circles

 
5 REPLIES 5
by Grand Master
Grand Master

Re: Why my 4g speed only get 1Mb/s with full signal circles

Hi @Oscarrr 

 

Have you checked EE Network Status Checker?

 

Thanks




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by Oscarrr Investigator
Investigator

Re: Why my 4g speed only get 1Mb/s with full signal circles

The Status Checker shows no known issues in my area, and I also tried restarting my phone or other ways. Both my 4g ee sim and 4g ee router get 1 Mb/s, and I don’t think this is normal speed. By the way, I am new to EE and I just got my sim and router

by
EE Community Support Team

Re: Why my 4g speed only get 1Mb/s with full signal circles

Hi @Oscarrr

 

Welcome to the community.

 

Thanks for checking the Network Status Checker. What does your estimated coverage show as on the Coverage Checker?

 

Chris

by Oscarrr Investigator
Investigator

Re: Why my 4g speed only get 1Mb/s with full signal circles

It shows I get excellent coverage outdoors and indoors.

by
EE Community Support Team

Re: Why my 4g speed only get 1Mb/s with full signal circles

Thanks for checking, @Oscarrr.

 

I recommend speaking to our Tech Gurus about this. They'll be able to check the mast performance in your area and find out what's going on.

 

Let us know how you get on.

 

Chris

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