by Nick291
Explorer

Why isnt my 4G working? Blackberry Priv

Hey guys, so today on the 30/09/2019, my 4G stopped working and I am unsure as to why this may be? I restarted my phone, tried turining 4G on and off but to no avail, I also tried Airplane mode but with no luck. I know I havent used all my data as I am at 1.63 used out of 10GB. Any answers and explanations would be much appreciated, thanks! 😊

3 REPLIES 3
by
EE Community Support Team

Re: Why isnt my 4G working? Blackberry Priv

Hi @Nick291,

 

Welcome to the EE Community. 🙂

 

Does the Network Status Checker show any problems in your area?

 

Thanks

 

James

by Nick291
Explorer

Re: Why isnt my 4G working? Blackberry Priv

Hi James, I tried that and apparently there is no known issue in my area.

by
EE Community Support Team

Re: Why isnt my 4G working? Blackberry Priv

Thanks @Nick291

 

Is this affecting all apps?

 

Can you still make calls and send texts?

 

James

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