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by Jade77
Explorer

Why isn’t my data working in most areas of the town?

So just changed from virgin media to EE yesterday and got a sim only contract now my data isn’t working anywhere I go? Do I have to wait until it refreshes tomorrow for it to work?

3 REPLIES 3
by
EE Community Support Team

Re: Why isn’t my data working in most areas of the town?

Evening @Jade77

 

Welcome to the community and EE 🙂

 

What device are you using?

 

Do you get an error when you try and access data?

 

If you had no data you would be prompted to purchase a data add-on, do you get this prompt when accessing data?

 

Leanne 🙂

by Jade77
Explorer

Re: Why isn’t my data working in most areas of the town?

I’m using IPhone 7

On the apps I’m trying to use it says can’t refresh or you are offline.

i should have credit as I only bought it yesterday I payed £20 for 20GB of data which is what I’m not understanding unless I have to wait for it to refresh when my number goes back to my old one? 

by
EE Community Support Team

Re: Why isn’t my data working in most areas of the town?

Hi @Jade77.

 

Were you using this phone on Virgin too?

 

You may need to just reset your network settings, which can be done in Settings, General, Reset, then Reset Network Settings.

 

Could you give this a go and let me know how you get on?

 

Jon

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