by IanB18 Investigator
Investigator

Why is my travel data pass not working in China, but I can buy 100MB for £8.40

Why is my data travel pass not working in China, but I can buy 100MB of data for £8.40, are EE just trying to rip me off again??

5 REPLIES 5
by Grand Master
Grand Master

Re: Why is my travel data pass not working in China, but I can buy 100MB for £8.

@IanB18. Have you by any chance used your daily limit of 500 MB ? 

 

Just to point out the time is set by the UK time zone not the time zone your in.  

by IanB18 Investigator
Investigator

Re: Why is my travel data pass not working in China, but I can buy 100MB for £8.

Hi Yes I am aware that timing is GMT, I have not been able to access any data for the whole of the 30/12, so have not used any of my allowance of the 500MB.

The same problem happened to me last month for 4-5 days, which I incurred a bill of over £400.

 

Poor poor service from EE, in fact I still think I’m waiting for a phone call back.

by
EE Employee

Re: Why is my travel data pass not working in China, but I can buy 100MB for £8.

Hi @IanB18 and welcome to the community.

 

Are you still having issues with you travel pass?

 

Many thanks,

 

Lee

by IanB18 Investigator
Investigator

Re: Why is my travel data pass not working in China, but I can buy 100MB for £8.

Hi Lee,
Yes I am still having problems, the data pass worked yesterday but has not worked again today. If a permanent solution I will need to change to a more reliable service provider who can cater for my needs.
Regards
Ian Burey. 
by
EE Community Support Team

Re: Why is my travel data pass not working in China, but I can buy 100MB for £8.

Hi @IanB18,

 

Have you tried restarting your phone?

 

Thanks

 

James

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