by charmalberto Investigator
Investigator

Why is my mobile data not working?

My 4G data is showing up and I can provide personal hotspot to other phone. But why can’t I use my mobile data on my phone? How can I fix this?

5 REPLIES 5
by charmalberto Investigator
Investigator

Why is my mobile data not working?

My 4G data is showing up but I can provide personal hotspot to other phone. But why can’t I use my mobile data on my phone? How can I fix this? I also tried to reset my network setting but it did not resolve anything.

by
EE Community Support Team

Re: Why is my mobile data not working?

Hi @charmalberto

 

That seems unusual, what kind of phone do you use?

 

Could you check our network status checker for any maintenance works please?


Thanks


Chris

by Grand Master
Grand Master

Re: Why is my mobile data not working?

@charmalberto  Have you allowed the Apps to use cellular data on the device?   If hotspot is working then cellular data is working. 

by charmalberto Investigator
Investigator

Re: Why is my mobile data not working?

I have called EE and finally resolved the issue. They instructed me to remove Vodafone on profiles under General setting on my iphone. Thank you for replying.

Sent from my iPhone
by
EE Community Support Team

Re: Why is my mobile data not working?

Thanks for the update @charmalberto Smiley Happy

 

James

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