by Beany66
Visitor

Why is my internet not working when not connected to wifi

Why is my internet not working when not connected to wifi 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why is my internet not working when not connected to wifi

@Beany66   

Is cellular data enabled on the device?  Have you allowed the apps to use cellular data ?

Are you a contract or payg customer? 

Has it ever worked?  

by
EE Community Support Team

Re: Why is my internet not working when not connected to wifi

Hi @Beany66

 

Welcome to the community. 🙂

 

Further to @Chris_B's questions, could you check your data add-on status (when not connected to WiFi)?

 

Thanks

 

Chris

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