by M-D-C Investigator
Investigator

Why is my download speed approx 10Mb/s yet upload over 20?

Coverage checker states speeds should be “excellent” using Netgear 785S (with antenna). 

18 REPLIES 18
by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi @M-D-C

 

Welcome to the community.

 

Could you check for any maintenance works in your area please?

 

Chris

by M-D-C Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

It says there’s a Service problem at this postcode. A friend is experiencing the same. Frustratingly the ‘keep me posted’ gives a network error. This problem has been evident for months, we’d appreciate some priority. 

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Thanks for checking, @M-D-C.

 

I recommend speaking to our Tech Gurus for an update on what's happening.

 

Chris

by FesterChorizo Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Mine too..what’s going on EE!

 

I can’t get updates either as it has a network error...

 

lots St in our area seem to be suffering...

 

FC

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

At which point does it come up with the error, @FesterChrorizo?

 

Is it as soon as you press 'keep me posted'?

 

Could you try on another browser or device?

 

Thanks

 

Chris

by M-D-C Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi Chris

Its already been tried on another device ..... mine. 

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Are you both using mobile phones to try it, @M-D-C & @FesterChorizo?

 

Could you try on a desktop/laptop and let me know what happens?

 

Chris

by Star Contributor
Star Contributor

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Where are you having these issues so I can look things up from my end?

 

by FesterChorizo Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Aynho Oxfordshire ox17 3bp

 

by M-D-C Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi Chis

I use an iPad and a windows 8 pc

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi @M-D-C

 

Thanks for coming back to us.

 

When you select keep me posted, do you get the option to enter your email address and details?

 

Thanks, Leanne.

by Star Contributor
Star Contributor

Re: Why is my download speed approx 10Mb/s yet upload over 20?

You look to be possibly be in a non domninant sector position. If so, this will result in poor signal quality conditions which will hamper both the downlink and the uplink.

 

Much of the reason download is usually faster than upload is because there can be multiple downlink streams compared to only one uplink. However, if a device finds itself in poor conditions, it will use a single stream for downlink (in diversity). As the downlink side is usually more loaded, it is for this reason that download and upload can end up appearing the wrong way round.  

 

However, without access to EE's internal tools, I can't comment about any site faults themselves.

by M-D-C Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi Leanne

yes I do. I choose text. 

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Thanks for coming back to the community @M-D-C

 

You will get updates for the area by text in this case.

 

If you would like this looked into further get in touch with or Tech Care Team, who will be able to help you further.

 

Thanks. Leanne.

by FesterChorizo Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

It’s still mega slow, when is this going to be fixed?

by
EE Community Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Morning @FesterChorizo,

 

Have you had any updates after @Leanne_T registered your mobile number for texts?

 

You can call your technical gurus for further information on the outage.

 

 

Alex

by FesterChorizo Investigator
Investigator

Re: Why is my download speed approx 10Mb/s yet upload over 20?

No, no updates...just slower (half usual speed) of downloads.....still

 

F

by
EE Community Support Team

Re: Why is my download speed approx 10Mb/s yet upload over 20?

Hi, 

 

I would recommend following the advice from @Alex_S and contacting our technical gurus for further information.

 

Let me know if you have any further questions in the meantime, 

 

Katie 🙂

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