by Andiemarques Investigator
Investigator

Why is my data not working

I have 20GB of data but when I try to use it, it doesn't work.

5 REPLIES 5
by Grand Master
Grand Master

Re: Why is my data not working

Hi, 

 

Might help if you mention what phone you have. 

 

Can you try downloading your Internet settings from here

 

Thanks, 

 

 




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by Andiemarques Investigator
Investigator

Why is my data not working

I have 20GB of data but when I try to use it, it doesn't work. 

Read more
 
by
EE Employee

Re: Why is my data not working

Hi @Andiemarques and welcome to the community.

 

So I can try and assist, please may I know what type of device it is that you have?

 

Has this just started recently?

 

Many thanks,

 

Lee

by Andiemarques Investigator
Investigator

Re: Why is my data not working

I have an iPhone 6S and yes it just started a few days ago 

by
EE Community Support Team

Re: Why is my data not working

Hello there @Andiemarques

 

Thanks for coming back to us.

 

What happens when you try and use the data?

 

Also can you try a network reset:

 

Go to Settings > General > Reset > Reset Network Settings.

 

Let me know how you get on 🙂

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