by Avon1330
Explorer

Why is my data limit shown on EE online lower than on my contract?

I have a 500GB data plan made up of 300GB standard plus 200GB Bonus data.

 

When I log on to EE either via the App or online, it only shows the 300GB limit.

 

Am i being conned out of 200gb data each month?

3 REPLIES 3
by
EE Community Support Team

Re: Why is my data limit shown on EE online lower than on my contract?

Hi @Avon1330

 

Welcome to the community. 🙂

 

What does it show when you go onto our add-on status page? Does it show that the extra 200GB is pending?

 

Chris

by Avon1330
Explorer

Re: Why is my data limit shown on EE online lower than on my contract?

Thanks

It says I have 200GB add-on but does not add this to my monthly allowance

Peter
by
EE Community Support Team

Re: Why is my data limit shown on EE online lower than on my contract?

OK, great @Avon1330.

 

Once you use your original 300GB plan allowance, the 200GB extra will kick in.

 

Chris 🙂

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