09-11-2017 11:16 PM
My data allowance reset today but when I woke up I had somehow gone from 4gb down to 3.8gb even though I was connected to the house WiFi and as I was asleep I was obviously not using my phone. Also I have just checked my allowance again and it has gone down even more to 3.2gb even though I have been connected to WiFi throughout the day. I usually am able to get through nearly 2 weeks before getting down to this amount and to get to it in one day is ridiculous. Any ideas as to why this has happened? Thanks
10-11-2017 12:16 AM
Welcome to the community,
There are some apps that only work over data, unfortunately, so I would suggest you go into settings and check under mobile data to see which of your apps is using data, when connected to WiFi.
Also are you sure that you do not get disconnected sometimes? It will depend where your router is and how the signal is where your phone is when you are asleep.
Under settings, mobile data, make sure that apps are only updated over WiFi, if you have not already done so.
10-11-2017 11:21 AM
10-11-2017 11:24 AM
@Annac0512 Is WiFi assist switched on ? Is in mobile data and you want it off or your device will use a cellular signal if the cellular signal is better than a WiFi signal.
10-11-2017 10:05 PM
11-11-2017 08:03 AM
by max1486 Tuesday
by Maisie2 Saturday