by alexblak87
Visitor

Why is my bill so high?

I just received my bill and it’s so high, I signed up for 500 international minutes which I specifically said I was using to call to the US, I’m now seeing that I was being charged for doing that which is completely out of order. I’ve already told my bank to recall that money

3 REPLIES 3
by Grand Master
Grand Master

Re: Why is my bill so high?

Hi, @alexblak87

 

You need to call and speak to EE CS on 150 (after 8am) as there is no account access on these forums, and only they can answer your question.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why is my bill so high?

Good Morning @alexblak87.

 

Welcome to the community.

 

I'm sorry to hear you're having trouble with your bill due to this bundle.

 

Our customer service team will be more than happy to have a look into this for you and see where this bundle went wrong.

 

Come back and let us know how you get on.

 

Jon

by Grand Master
Grand Master

Re: Why is my bill so high?

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK .

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