by Warny
Explorer

Why have we no 4G where we live, even though we live in a 4G area. YO31 9LU

We have no 4G at our home address, YO31 9LU 

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: Why have we no 4G where we live, even though we live in a 4G area. YO31 9LU

Hello @Warny ,

 

Welcome to the community,

 

Have you clicked on Network Checker at the bottom of this page to see if there is a problem where you are?

by Warny
Explorer

Re: Why have we no 4G where we live, even though we live in a 4G area. YO31 9LU

Yep done that and says there’s no issues but our phones won’t connect to 4G. Just had a smart meter put in and the phones stopped working at about the same time. British Gas say that they won’t interfere with a phone signal even though they use a phone signal.

by
EE Community Support Team

Re: Why have we no 4G where we live, even though we live in a 4G area. YO31 9LU

Good Afternoon @Warny

 

If multiple people are experiencing this problem and our network health checker does not show any known issues, I would recommend reporting this to our technical care team

 

Please keep us updated with your progress, 

 

Katie 🙂

 

Let's get started

Join the EE Community to ask, answer, learn and share.