by Sambo81 Investigator
Investigator

Why have I used almost 5gb of data when I usually only use about 200mb???

I usually use on average only 200mb of data per month. However I have just checked my account a 20 days in I have used 4.5gb. Could anyone explain how I have done this? Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

@Sambo81  are you allowing apps to run in the background?  do you watch YouTube in HD have you changed the setting of this ?     Have you looked on your device to see what apps are using what data ? 

by Sambo81 Investigator
Investigator

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

Thank you. I'm a bit of an idiot when it comes to this stuff so can I ask....when I look at my data usage on my phone it says I've used 115mb . Why is this different from the data on my bill?

Sent from my iPad
by Grand Master
Grand Master

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

@Sambo81   I wouldn't trust what your device says,  your SIM card is logging your data usage correctly and this shows on your account.    

 

What data allowance do you get and what device are you using? 

by Sambo81 Investigator
Investigator

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

Ok...that makes sense.

i use an s7.

i haven't changed how I use my device at all and suddenly jumped from a total of 200mb used over a whole month to 4.5gb part way through the month

i get 5gb which I have never gone near to before 

by Grand Master
Grand Master

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

@Sambo81   One of these people can help you more with that device as I don't really know what's where on it, one of them will be along soon. 

 

@BrendonH @Northerner can one of you please with this.  Thanks

by Sambo81 Investigator
Investigator

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

Thank you

by
EE Community Support Team

Re: Why have I used almost 5gb of data when I usually only use about 200mb???

Good morning @Sambo81.

 

Thanks for coming here.

 

What data is showing as used when you click this link http://add-on.ee.co.uk/status

 

Have you downloaded any new apps at all?

 

Also have you had an update to your software?

 

Thanks, Leanne 🙂

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