by Simon-W1
Visitor

Why have I been told "Your Promotional VIP Everything Pack has not renewed"?

My VIP everything pack was supposed to renew today but nothing has happened. I just get messages telling me I need to top up when I already have more than enough credit. Has anyone else experienced this problem?

Si

3 REPLIES 3
by Looking4AHuman Investigator
Investigator

Re: Why have I been told "Your Promotional VIP Everything Pack has not rene

Yes, I have exactly the same problem this morning with my Everything Pack. It should have renewed today but my account says "Your pack didn't start because you didn't have enough credit" even though I have ample credit.

 

If more that one of us has this issue this morning, sounds like a systemic issue. Hopefully someone who can fix this is reading this thread.

by Tatone Investigator
Investigator

Re: Why have I been told "Your Promotional VIP Everything Pack has not rene

Same problem here. Added another £10 credit in case there was a payment glitch and pack still hasn't renewed for the new month. Not really good enough.

by
EE Community Support Team

Re: Why have I been told "Your Promotional VIP Everything Pack has not renewed"?

Morning @Simon-W1 @Tatone @Looking4AHuman 

 

Thanks very much for coming to the community 🙂

 

I have sent you all a private message on here to get some details.

 

Speak soon 🙂

 

Leanne.

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