by Mandym Investigator
Investigator

Why has the carrier billing option stopped working on google play

Is anyone else having problems, it was fine yesterday then last night google play is telling me there is insufficient funds, I have a monthly contract. What has changed?

4 REPLIES 4
by
EE Community Support Team

Re: Why has the carrier billing option stopped working on google play

Hi @Mandym.

 

Welcome to the community 🙂

 

Have you checked in the Google Play Store to make sure this is still set up?

 

Jon

by Mandym Investigator
Investigator

Re: Why has the carrier billing option stopped working on google play

Hi

When I check it just has a number of zeros but I don't know if that is normal for security or my number should be there. It worked last night and then stopped.

Mandy

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by Mandym Investigator
Investigator

Re: Why has the carrier billing option stopped working on google play

Hi

Yes. It was working and then suddenly stopped on Saturday.

Mandy.

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by
EE Community Support Team

Re: Why has the carrier billing option stopped working on google play

Hi @Mandym

 

Does the same problem happen when connected to WiFi and using mobile internet (WiFi switched off)?

 

Chris

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