by Loobloo Investigator
Investigator

Why double data for add on?

Added data onto my bundle and it has doubled to 10 when i just bought 5. Can you explain why?is it cos u have 2 numbers on the account? Do i get charged double?

4 REPLIES 4
by
EE Community Support Team

Re: Why double data for add on?

Morning @Loobloo

 

Thanks for posting on the community.

 

Are you with us on a pay monthly account?

 

If you log into your My EE app > Plan & Add-Ons > See your Add-Ons.

 

Do you have a 10GB data bundle showing or 5GB?

 

Leanne 🙂

by Loobloo Investigator
Investigator

Re: Why double data for add on?

Hi

 

Yes i am and yes it does

by Loobloo Investigator
Investigator

Re: Why double data for add on?

10gb was showing.

by
EE Community Support Team

Re: Why double data for add on?

Hi there @Loobloo

 

Thanks for coming back to me.

 

If you give our Mobile Care team a call on 150, they will be able to check your account and see why this is showing as 10GB for you.

 

Thanks.

 

Leanne.

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