23-08-2019 04:57 PM
Added data onto my bundle and it has doubled to 10 when i just bought 5. Can you explain why?is it cos u have 2 numbers on the account? Do i get charged double?
24-08-2019 07:43 AM
Thanks for posting on the community.
Are you with us on a pay monthly account?
If you log into your My EE app > Plan & Add-Ons > See your Add-Ons.
Do you have a 10GB data bundle showing or 5GB?
27-08-2019 09:02 AM
Hi there @Loobloo
Thanks for coming back to me.
If you give our Mobile Care team a call on 150, they will be able to check your account and see why this is showing as 10GB for you.
by Wilsongn 2 weeks ago