by emmamcnab
Explorer

Why don't my Samsung handset and EE data usage figures match?

I have a Samsung Galaxy S7 Edge and for the past three months my handset is reporting mobile data usage at a level roughly three times greater than that reported on my account by EE. For example, this month so far, EE says I have used around 2.5 GB of data but my phone is suggesting I've used almost 8GB of data. In the previous months, I used around 5 - 6 GB according to my phone, but only 1.5 - 2GB according to EE. 

 

Why would this occur?

Many thanks. 

7 REPLIES 7
by emmamcnab
Explorer

Re: Why don't my Samsung handset and EE data usage figures match?

For clarity, the figures provided by my phone are for Mobile data only.

Wifi data is recorded separately and is much greater.

by
EE Community Support Team

Re: Why don't my Samsung handset and EE data usage figures match?

Hi @emmamcnab,

 

Welcome to the EE Community.

 

Have you set your data counter to start on the same date your data refreshes?

 

Thanks

 

James

by emmamcnab
Explorer

Re: Why don't my Samsung handset and EE data usage figures match?

Hi James,

In answer to your question: yes. My data counter covers same period as my bill, i.e. 2nd of the month to 1st of the month.



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Why don't my Samsung handset and EE data usage figures match?

Hi @emmamcnab,

 

I've got to admit, this one has me stumped!

 

I haven't seen any other cases with such a big difference in reported data.

 

@Northerner - are you using an S7? Have you come across this issue before?

 

Thanks

 

James

by Grand Master
Grand Master

Re: Why don't my Samsung handset and EE data usage figures match?

Hi,  

 

I have checked mine and it's about a few MB out only so nearly about right. 

 

The EE app counter isn't real time so try closing it down and restarting.  

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ukperson Established Contributor
Established Contributor

Re: Why don't my Samsung handset and EE data usage figures match?

@emmamcnab

 

i found using the wifi hotspot sometimes it incorrectly dubbles up the data useage (using a VPN or TOR seems to allways do it for me the past)

by
EE Community Support Team

Re: Why don't my Samsung handset and EE data usage figures match?

Thanks for checking @Northerner

 

@ukperson - Thanks sharing that, I haven't noticed that happening before.

 

Maybe @emmamcnab can confirm if she has been using her phone as a hotspot.

 

James

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