by JohnnyCameron Investigator
Investigator

Why don’t I get 4G yet other people around are getting it

 
10 REPLIES 10
by Grand Master
Grand Master

Re: Why don’t I get 4G yet other people around are getting it

Hi @JohnnyCameron

 

  • Is 4G data active on your device? 
  • What device do you have?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by JohnnyCameron Investigator
Investigator

Re: Why don’t I get 4G yet other people around are getting it

Yes 4G active on my iPhone 7 Plus 

by Grand Master
Grand Master

Re: Why don’t I get 4G yet other people around are getting it

Hi @JohnnyCameron

 

Have you tried resetting your network settings. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by JohnnyCameron Investigator
Investigator

Re: Why don’t I get 4G yet other people around are getting it

Yes I’ve tried that

by Grand Master
Grand Master

Re: Why don’t I get 4G yet other people around are getting it

@JohnnyCameron

 

Have you checked your local network for issues?

 

You are definitely on EE, not Orange or T-Mobile.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by JohnnyCameron Investigator
Investigator

Re: Why don’t I get 4G yet other people around are getting it

Yes definitely on EE 

by Star Contributor
Star Contributor

Re: Why don’t I get 4G yet other people around are getting it

Hi @JohnnyCameron

 

Can you perform a manual network search and pick something other than EE.  It will fail, then put your phone back to automatic and see if it connects to 4G. 

 

Thanks, 

Martyn

by JohnnyCameron Investigator
Investigator

Re: Why don’t I get 4G yet other people around are getting it

Yes I have tried that 

by Grand Master
Grand Master

Re: Why don’t I get 4G yet other people around are getting it

@JohnnyCameron   Where did you get this device from ?  How long have you had this issue? 

by
EE Community Support Team

Re: Why don’t I get 4G yet other people around are getting it

Hello there @JohnnyCameron

 

Thanks for coming here for help.

 

Does this happen in all areas?

 

Has this worked previously for you?

 

Leanne.

 

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