by molly_mae Investigator
Investigator

Why doesn't my 4G allow me to use snap chat?

My 4G allows me to use all other apps however it does not work with snapchat. In settings, mobile data is turned on for snapchat but still does not work. I have tried everything but nothing seems to work.It has nearly been two weeks.

It is not snapchats system as it works on wifi and peoples hot spot.

 

I would appreciate some help and advise please.

11 REPLIES 11
by Grand Master
Grand Master

Re: Why doesn't my 4G allow me to use snap chat?

@molly_mae  Have you tried login out if Snapchat and deleting the app then turn off the device give it about 30 seconds then restart the device and reinstall Snapchat and log back in and see if it works.  

by
EE Employee

Re: Why doesn't my 4G allow me to use snap chat?

Hi @molly_mae and welcome to the community.

 

Has the above information helped at all?

 

Many thanks,

 

Lee

by molly_mae Investigator
Investigator

Re: Why doesn't my 4G allow me to use snap chat?

Thank you for the help but it still won’t work. 😞

by molly_mae Investigator
Investigator

Re: Why doesn't my 4G allow me to use snap chat?

I’m afraid it still doesn’t work. 

by
EE Employee

Re: Why doesn't my 4G allow me to use snap chat?

Hi @molly_mae

 

Is Snapchat the only app you are having an issue with?

 

Many thanks,

 

Lee

by molly_mae Investigator
Investigator

Re: Why doesn't my 4G allow me to use snap chat?

Yes however it works on WiFi and people’s personal hot spot. 

Thanks for helping to find a solution. 

by
EE Employee

Re: Why doesn't my 4G allow me to use snap chat?

Hi @molly_mae

 

Does changing your signal down to 3G help at all?

 

Many thanks,

 

Lee

by molly_mae Investigator
Investigator

Re: Why doesn't my 4G allow me to use snap chat?

I have just gave it a try and unfortunately it still does not work. I think I will back up my phone and reset it all together. Hopefully that will work. 

Many thanks.

by
EE Employee

Re: Why doesn't my 4G allow me to use snap chat?

Let us know how you get on @molly_mae

 

Many thanks,

 

Lee

by Katerenniexox
New Member

Re: Why doesn't my 4G allow me to use snap chat?

Im with ee and mine started off with me not being able to use my 4g for snapchat then it stopped workingn for instagram and it has carried out on other apps and safari, youtube and email are the only ones that i am aware work on 4g. I have 20g and i am sure I haven’t ran out or anything like that. This also happend to 2 of my close friends 

by
EE Community Support Team

Re: Why doesn't my 4G allow me to use snap chat?

Hi @Katerenniexox,

 

Thanks for joining the EE Community.

 

Have you checked your content lock settings in My EE?

 

James

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