by Boardy1 Investigator
Investigator

Why does the data usage not show on my phone invoice anymore?

I have 4 x phones for my staff and want to check their data usage.

It used to show on the invoice, but  I can't find it anymore.

All I can see is how much data they have left but not how much they have used monthly and when.

Any way I can find this?

7 REPLIES 7
by Grand Master
Grand Master

Re: Why does the data usage not show on my phone invoice anymore?

@Boardy1   I can not answer your question directly but if you can see what's left can you not work out what they've used  ? 

by
EE Employee

Re: Why does the data usage not show on my phone invoice anymore?

Hi @Boardy1 and welcome to the community.

 

In regards to your data invoice is this a printed one or via your online account?

 

Many thanks,

 

Lee

by Boardy1 Investigator
Investigator

Re: Why does the data usage not show on my phone invoice anymore?

I can't see the monthly usage on my downloaded online bills. Only the
current usage. For example, I would like to know how much of the 2GB they
use monthly without having to check in every day.

--
Kathryn Boardman
[MOD EDIT: Please do not post personal details onto a public forum]

by Boardy1 Investigator
Investigator

Re: Why does the data usage not show on my phone invoice anymore?

Yes, but only on the current usage. I cannot see for example what they used
in February.

--
Kathryn Boardman

[MOD EDIT: Please do not post personal details onto a public forum]

by
EE Employee

Re: Why does the data usage not show on my phone invoice anymore?

Hi @Boardy1

 

Have you removed itemisation from your account recently via customer services?

 

Many thanks,

 

Lee

by Boardy1 Investigator
Investigator

Re: Why does the data usage not show on my phone invoice anymore?

No, not changed anything as I can remember.
by
EE Employee

Re: Why does the data usage not show on my phone invoice anymore?

Hi @Boardy1

 

Has you noticed the issue on any other bills or just February?

 

Many thanks,

 

Lee 

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