by Catherine27 Investigator
Investigator

Why does my phone not work when I have 3G or 4G?

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why does my phone not work when I have 3G or 4G?

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@Catherine27   On the device go to Settings>General> scroll down and look for PROFILE if it's there delete it.    
8 REPLIES 8
by georgereading Established Contributor
Established Contributor

Re: Why does my phone not work when I have 3G or 4G?

hi @Catherine27 any more info about your phone,area where you are? Also check on the network status about any ongoing upgrade works?

by Catherine27 Investigator
Investigator

Re: Why does my phone not work when I have 3G or 4G?

Thanks 4 the reply; my I phone 5s works perfectly well when I have wifi but just not when I'm out and about having 3G or 4G.

Sent from my iPhone


Sent from my iPhone
by Grand Master
Grand Master

Re: Why does my phone not work when I have 3G or 4G?

@Catherine27   On the device go to Settings>General>Reset>Reset Network Settings.  

This will do exactly what it says, it is network refresh but it will also wipe your Wi-Fi passwords, nothing else will be wiped on the device,  So you will need to re-enter you wifi passwords after do this.  

 

 

 On a side note what do you mean doesn't work when you have 3G/4G when outside do you mean you can't make calls or send taxes or none of your apps work unless on Wi-Fi? 

 

 Have you allowed your apps to use cellular data if that is your issue ?  It's under Settings>Mobile Data.   Scroll down and any toggle that is highlighting a green background is enabled  to use cellular data.    

by Catherine27 Investigator
Investigator

Re: Why does my phone not work when I have 3G or 4G?

Hi. Thank you 4 the reply. I've already done that twice that's why I'm really confused.

Sent from my iPhone


Sent from my iPhone
by Grand Master
Grand Master

Re: Why does my phone not work when I have 3G or 4G?

Hi,  

 

  • Are you pay monthly or PAYG? 
  • Where did you purchase your iPhone and how long have you owned it. 

Thanks 




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by Catherine27 Investigator
Investigator

Re: Why does my phone not work when I have 3G or 4G?

Hi thank u for replying I've had my iPhone 5s a while, but I moved from Vodafone to EE in November and it's been since then that it hasn't worked properly.

Sent from my iPhone
by Grand Master
Grand Master
Solution

Re: Why does my phone not work when I have 3G or 4G?

Read more
@Catherine27   On the device go to Settings>General> scroll down and look for PROFILE if it's there delete it.    
by Catherine27 Investigator
Investigator

Re: Why does my phone not work when I have 3G or 4G?

Hi thank u so much for your reply. I have been and deleted so hopefully it will work now, thank u ever so much.

Sent from my iPhone


Sent from my iPhone

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