by C4RTHYAFC
New Member

Why does my new phone not connect to 4G?

Hello,

 

I brought a brand new Samsung S10 5G less than a week ago and since waking up this morning I have been unable to have network connection (4G or 5G)

 

Can anyone please confirm what this issue is?

 

Thank you

2 REPLIES 2
by Grand Master
Grand Master

Re: Why does my new phone not connect to 4G?

@C4RTHYAFC   Have you tried restarting the device? 

by
EE Community Support Team

Re: Why does my new phone not connect to 4G?

Good Afternoon @C4RTHYAFC

 

Thanks for coming to the community. 

 

Is this within one area?

 

If yes, I would recommend checking the Network Status Checker to see if there is any known problems. 

 

Speak soon, 

 

Katie 🙂

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