by Briony1
New Member

Why does my data not work on social media apps

My data will not load Facebook or instagram and will not allow messages to be sent on other social media’s it’s been going on for about a year now and I just can’t figure out why it won’t work and also since I had my last phone 

2 REPLIES 2
by Grand Master
Grand Master

Re: Why does my data not work on social media apps

Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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by
EE Community Support Team

Re: Why does my data not work on social media apps

Hello @Briony1

 

Thanks for coming here 🙂

 

Have you been able to try the steps @XRaySpeX has provided?

 

Did they work for you?

 

Speak soon 🙂

 

Leanne.

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