by abigailtowns
Explorer

Why does my add on internet last 5 minutes then tells me I'm out of data?

Every time I seem to add on some extra data recently, it comes on for about 5 minutes, after paying for extra, then tells me i've run out after minor usage - on 3G network! Happended for the last 5 times now and seriously considering moving networks as my contracts up in 2 weeks

2 REPLIES 2
by abigailtowns
Explorer

why does my add on data run out in 5 minutes?

 
by
EE Employee

Re: Why does my add on internet last 5 minutes then tells me I'm out of data?

Hi @abigailtowns and welcome to the Community.

 

Data can be used in various ways depending on what type of apps you use.

 

Apps could be running in the background or updating.

 

So I can try and assist, please may I know what type of device it is that you are using?

 

Many thanks,

 

Lee

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