by ayshasiddikay9
Explorer

Why does my 4G end on the 4th June when I just updated it?

Hi, I just updated my pack (Im on pay as you go and it was a £10 top up) and when I went to check my 4G it said from 4th may- 3 June. What the hell happened?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why does my 4G end on the 4th June when I just updated it?

Thanks @ayshasiddikay9

 

Thanks for coming back to me.

 

If you give our customer service team a call they will be able to get this looked into for you.

 

Thanks very much 🙂

4 REPLIES 4
by Profile closed
Not applicable

Re: Why does my 4G end on the 4th June when I just updated it?

Hello @ayshasiddikay9 what response do you get when you restart your phone and text the code AL to 150? You can check the status of your packs and data allowances by accessing this link using your phones data (not WiFi) connection:

 

http://add-on.ee.co.uk

 

🙂

by
EE Community Support Team

Re: Why does my 4G end on the 4th June when I just updated it?

Hello there @ayshasiddikay9

 

Thanks for coming here.

 

How long ago did you activate the pack?

 

Did your previous pack end on the 3rd June?

 

Thanks 🙂

by ayshasiddikay9
Explorer

Re: Why does my 4G end on the 4th June when I just updated it?

I didn't have any other pack. I got the pay as you go as everywhere I go has free WiFi. I only got a new pack as I was going for an interview by bus and I needed Google maps to get there. My previous top up finished on the 3rd may and I made a top up on the 29th of may.

by
EE Community Support Team
Solution

Re: Why does my 4G end on the 4th June when I just updated it?

Thanks @ayshasiddikay9

 

Thanks for coming back to me.

 

If you give our customer service team a call they will be able to get this looked into for you.

 

Thanks very much 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.