by pauladarcy68 Investigator
Investigator

Why do I never get mobile access

I can only recieve Internet via WiFi but pay for 1g mobile data

5 REPLIES 5
by Grand Master
Grand Master

Re: Why do I never get mobile access

@pauladarcy68   Is cellular data turned on on the device have you allow the apps to use cellular data ? 

by pauladarcy68 Investigator
Investigator

Re: Why do I never get mobile access

No it has not improved I can receive WiFi Internet access but it never connects to 4g when I'm out and about it just buffers and says unavailable access

by
EE Employee

Re: Why do I never get mobile access

Hi @pauladarcy68 and welcome back to the Community.

 

So I can try and help, please may I know what type of handset it is that you use.

 

Many thanks,

 

Lee

by pauladarcy68 Investigator
Investigator

Re: Why do I never get mobile access

My phone is a Samsung s5 neo
by
EE Community Support Team

Re: Why do I never get mobile access

Good morning @pauladarcy68

 

Welcome to community 🙂

 

Have you got the latest software update to the handset?

 

Have you used our network status checker to see if there are any issues signal wise in your area?

 

Please have a look at that and let me know.

 

Thanks

 

Richard

 

🙂

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