by Charbie87 Investigator
Investigator

Why did I run out of data when connected to WiFi and not using phone?

I woke up this morning and had ran out of data, I was connected to WiFi and wasn’t using my phone during the night so don’t understand why? I upgraded my phone yesterday could this have anything to do with it? 

6 REPLIES 6
by Grand Master
Grand Master

Re: Why did I run out of data when connected to WiFi and not using phone?

Hi @Charbie87

 

Have you logged into your EE app/online to establish how much data you have remaining? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Charbie87 Investigator
Investigator

Re: Why did I run out of data when connected to WiFi and not using phone?

Yes it says I have no data remaining but won’t show me what I’ve used it on

Sent from my iPhone
by Grand Master
Grand Master

Re: Why did I run out of data when connected to WiFi and not using phone?

@Charbie87  EE doesn’t track what you use your data on, EE only tracks your data usage.

by
EE Community Support Team

Re: Why did I run out of data when connected to WiFi and not using phone?

Hi and welcome to the community, @Charbie87.

 

Does it say when your data renews?

 

What kind of phone do you have?

 

Chris

by Charbie87 Investigator
Investigator

Re: Why did I run out of data when connected to WiFi and not using phone?

It says on the 7th of October. I have an iPhone 7

Sent from my iPhone
by
EE Community Support Team

Re: Why did I run out of data when connected to WiFi and not using phone?

Thanks @Charbie87

 

If you go to Settings > Mobile Data and scroll down, it will show you a list of apps with an amount of data next to them in KB, MB or GB. 

 

This is the amount of data that has been used by each app since it was last reset (if ever).

 

It may not give you an answer at the moment as to how the data was used, but if you reset it, you can monitor it closely going forward to understand how you use your data.

 

Please also check if WiFi assist is switched on or off:


Settings > Mobile data > WiFi assist.

 

Chris

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