by Mair50
Visitor

Why cant i transfer data from one number to another

 
1 REPLY 1
by
EE Community Support Team

Re: Why cant i transfer data from one number to another

Hi @Mair50

 

Thanks for coming to community 🙂

 

Have you seen our Data Gifting help and support pages?

 

Maybe there’s not enough data on your account…

 

You need at least 500 MB on your account to make a Data Gift. If everyone’s out of data, get a data add-on in My EE (online or in the app).

 

Are you trying to gift data to someone on a shared plan?

 

If someone on your account is on your shared plan, you can’t gift data to them. But you can send a Data Gift to yourself, that they can use.

 

For example:

 

  1. Your daughter’s on your shared plan
  2. You’ve both run out of data
  3. Your partner has plenty of data left on their own plan
  4. You move 1 GB data from your partner’s plan to yours
  5. Both you and your daughter have 1 GB data to share

Thanks Richard

 

🙂

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