by Klb22 Investigator
Investigator

Why can’t my phone connect the internet without WiFi, My mobile data is on?

6F7D98BD-9EA9-450F-A351-5538C9C0B7A4.png

 

8 REPLIES 8
by Grand Master
Grand Master

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

Where are you? Doesn't that aeroplane symbol indicate you are either roaming or in flight mode?

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by Klb22 Investigator
Investigator

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

I am in the UK, I believe the symbol is location services?! 

by Grand Master
Grand Master

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

Hi @Klb22

 

  • Check you have 4G/LTE active under settings.
  • Reset your network settings 
  • Check your local network for issues here

Are you in an EE 4G area?

 

Thanks

 




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by Klb22 Investigator
Investigator

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

Sorry to seem thick but how to I check I have 4G/LTE active? And also reset network settings? My area has no issues, I checked the status on here. Thank you 

by Grand Master
Grand Master

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

@Klb22  Cellular data might be on but have you allowed the apps to use cellular data ?   

 

To reset your network settings go to 

 

Settings>General>Reset>Reset Network Setting.

 

 Your device will reset and you’ll need to put your WiFi password last back on the device after this.   You’ll not delete anything from your device doing this. 

by Klb22 Investigator
Investigator

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

Hello Chris,

 

Yes i I believe I have them activated as they are green as shown? 

 

Thank you 10182E65-9CB6-4DD9-A9F5-8F2A808A5A55.png

 

 

by Klb22 Investigator
Investigator

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

I have just reset my network settings, it then let me acces the internet for a few minutes before then coming up with the same message again. So it temporarily helped. 

by
EE Community Support Team

Re: Why can’t my phone connect the internet without WiFi, My mobile data is on?

Good Morning @Klb22

 

Everything does look to be active, have you had the chance to give us a call?

 

Our technical support team will be able to look at this in further detail. 

 

Keep us updated on how you get on, 

 

Katie 🙂

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