by Sarni969 Investigator
Investigator

Why can’t I use Facebook & Messenger without WiFi. I phone 6 plus

For the last couple of months, whenever I try to go on Facebook and Messenger without wi-fi, it comes up no internet connection, please retry. All other apps work fine apart from these 2. Mobile Data is turned on in settings. I’ve deleted apps and reinstalled, but still dosn’t work. So annoying 

15 REPLIES 15
by Sarni969 Investigator
Investigator

Facebook not working unless connected to Wi Fi I phone 6 +. All other apps work

For the last couple of months, whenever I try to go on Facebook and Messenger without wi-fi, it comes up no internet connection, please retry. All other apps work fine apart from these 2. Mobile Data is turned on in settings. I’ve deleted apps and reinstalled, but still dosn’t work. So annoying 

by Star Contributor
Star Contributor

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Hello and welcome to the community.

When you go into Settings--> Facebook  is Mobile Data siwtched on?

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Yes it is 🤨

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Sorry meant to do a 😁

by Star Contributor
Star Contributor

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

That's rather odd then with other apps working fine. Hopefully another member of the community will see this soon and have other suggestions.

by Grand Master
Grand Master

Re: Why can’t I use Facebook & Messenger without WiFi. I phone 6 plus

Hi @Sarni969

 

What tariff are you on? 

 

Have you tried resetting your network settings? (Go to Settings>General>Reset>Reset Network Settings. )

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Hi @Sarni969,

 

Welcome to the EE Community. Smiley Happy

 

Have you tried deleting and reinstalling the app?

 

Thanks

 

James

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Yes, deleted loads of times, didn’t make a difference 😔

by Sarni969 Investigator
Investigator

Re: Why can’t I use Facebook & Messenger without WiFi. I phone 6 plus

Hi

 

Just tried... Didn’t work 😔9ED5A8AE-77B3-451D-9C9C-3F66B0085C63.png

 

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Yep, every other app works fine. Can’t work it out 🤔

by
EE Community Support Team

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Morning @Sarni969

 

Thanks for coming back to us.

 

Is your iPhone software up to date?

 

To check go into Settings > General > Software Update.

 

Speak soon, Leanne 🙂

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Hi Leanne.

 

Yes, always update my software.

 

Thanks

by
EE Community Support Team

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Thanks for coming back to me @Sarni969

 

If all other apps work, I would suggest giving us a call so we can look into this further for you.

 

Let us know how you get on.

 

Thanks, Leanne.

by Sarni969 Investigator
Investigator

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

Thanks Leanne

by
EE Community Support Team

Re: Facebook not working unless connected to Wi Fi I phone 6 +. All other apps w

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