by Ian2352 Investigator
Investigator

Why can’t I ring UK from Spain

 
13 REPLIES 13
by
EE Employee

Re: Why can’t I ring UK from Spain

Hi and welcome to the community @Ian2352

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Has this helped?

 

Many thanks,

 

Lee

by Ian2352 Investigator
Investigator

Re: Why can’t I ring UK from Spain

No luck

Sent from my iPhone
by
EE Employee

Re: Why can’t I ring UK from Spain

Hi @Ian2352

 

Have you been able to connect to any other network abroad previously?

 

Many thanks,

 

Lee

by Ian2352 Investigator
Investigator

Re: Why can’t I ring UK from Spain

Not on this phone

Sent from my iPhone
by
EE Employee

Re: Why can’t I ring UK from Spain

Hi @Ian2352

 

What error message where you getting when performing a manual network search?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Why can’t I ring UK from Spain

@Ian2352   Have you ever enabled roaming on your account ?  This is done by calling customer services and requesting this or by texting ROAMING to 150 before you leave UK 

by Ian2352 Investigator
Investigator

Re: Why can’t I ring UK from Spain

No didn’t realise that I had too

Sent from my iPhone
by
EE Employee

Re: Why can’t I ring UK from Spain

Hi @Ian2352

 

Our customer service team should be able to help you with this.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip Smiley Happy

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Why can’t I ring UK from Spain

@Ian2352  Yes it needs to be enabled.  While you can use your allowances when in the EU roaming is a setting not an allowance so it needs to be enabled.   

by Ian2352 Investigator
Investigator

Re: Why can’t I ring UK from Spain

Can I still do that?

Sent from my iPhone
by Grand Master
Grand Master

Re: Why can’t I ring UK from Spain

@Ian2352   Yes login to your online account and you might be able to enable it yourself failing this you could wait for a live chat window to pop up you can use this to chat with an agent to request roaming to be enabled on your account.  

by Ian2352 Investigator
Investigator

Re: Why can’t I ring UK from Spain

Thanks

Sent from my iPhone
by
EE Community Support Team

Re: Why can’t I ring UK from Spain

Hi @Ian2352

 

Please let me know if you managed to sort this out.

 

Cheers

 

Richard

 

🙂

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