by Debk Investigator
Investigator

Why can’t I receive emails when on 4g

 
8 REPLIES 8
by Grand Master
Grand Master

Re: Why can’t I receive emails when on 4g

Hi @Debk 

 

Have you set your email client up correctly?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by Skilled Contributor
Skilled Contributor

Re: Why can’t I receive emails when on 4g

What type of device are you using?

by Debk Investigator
Investigator

Re: Why can’t I receive emails when on 4g

Sorry iPhone 7+

Sent from my iPhone
by Debk Investigator
Investigator

Re: Why can’t I receive emails when on 4g

Yes

Sent from my iPhone
by
EE Community Support Team

Re: Why can’t I receive emails when on 4g

Hi there @Debk

 

Thanks for coming here 🙂

 

Do you get an error message when you try and download your emails?

 

Who is your email provider?

 

Leanne 🙂

by Skilled Contributor
Skilled Contributor

Re: Why can’t I receive emails when on 4g

Check under Settings > Mobile Data

 

If you scroll down to your applications, you should see data switches individually. Check that mobile data is turned on for mail.

 

If this is turned on, you can send yourself e-mail settings via the following link - http://setup-ee.wdsglobal.com/

 

 

by Debk Investigator
Investigator

Re: Why can’t I receive emails when on 4g

Thank you everyone!! I’ve (you’ve) solved it 🤗

by
EE Community Support Team

Re: Why can’t I receive emails when on 4g

Glad you got this sorted @Debk

 

Have a lovely weekend 🙂

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