by debbieelaine
Explorer

Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

I've had the dvr set up for remote access and it works fine on other devices but not the A3 or S5.

7 REPLIES 7
by Grand Master
Grand Master

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

Hi, 

 

Does the CCTV connect via an app or via Web browser to your phone? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by debbieelaine
Explorer

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

I had to download ivms4500 to access the cameras

 

Thanks

by Grand Master
Grand Master

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

@debbieelaine: What network is the CCTV on?

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by Grand Master
Grand Master

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

Hi, 

 

According to the app reviews on the play store your issue is common. You may need to contact the manufacturer or read their support page as your issue doesn't look like it's EE network related. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by debbieelaine
Explorer

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

My home network is sky broadband and my mobile network is ee

 

Thanks

by debbieelaine
Explorer

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

Ok, I'll try that. 

Thank you for your help

by
EE Community Support Team

Re: Why can't I get my home cctv on my samsung A3 when I'm out of my WiFi range

Hi @debbieelaine

 

Thanks for coming to see us in community 🙂

 

Please do come back and share the solution with the community, as the answer or hints and tips could really help others.

 

Thank you

 

Richard

 

🙂

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